Frequently asked questions


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Frequently asked questions - Support

Can I receive documentation on BI-Cycle?

How do I get technical support?

What is your process for bug fix resolution, and what is your average turnaround time when notified of a problem?

Q: Can I receive documentation on BI-Cycle?
A: If you send an email to info@bi-cycle.com, you can request the brochure with detailed product information on BI-Cycle.

Q: How do I get technical support?
A: Technical support is available for all BI-Cycle users by email, fax and telephone. You can reach us by sending an email to support@bi-cycle.com.

Q: What is your process for bug fix resolution, and what is your average turnaround time when notified of a problem?
A: We keep a journal in BI-Cycle where users can report bugs and can make improvement suggestions. Bugs are generally fixed within two days. However BI-Cycle has already been severely debugged so most journal records will be suggestions for improvements.

Reference customers:
BP	Total
Repsol	Valero
Vattenfall	Danisco
Statnett	Shell