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FAQ

The BI-Cycle Data Warehouse, Analysis Tool, and KPI Kanagement Tool support maintenance managers in understanding and improving their maintenance plans. Common questions about the tool are listed below, by category. Click on a question to learn more about the BI-Cycle products.


Database
  • Can BI-Cycle analyze data from my database?
  • Can BI-Cycle analyze data located in different databases?
  • Our CMMS runs on an Oracle database. Would there be any additional software requirements to link to this database?
  • The workorders in my database are not always filled out correctly. How does BI-Cycle deal with that?

    •  Performance and functionality
  • Can reports be generated with BI-Cycle and distributed over the WAN using, say, Microsoft Internet Explorer files?
  • Does BI-Cycle come with standard materials or purchasing reports?
  • Does it work as well for materials reporting? Both for equipment in the hierarchy, as well as other dimensions of purchasing?
  • Is BI-Cycle just a reporting tool?
  • What are the system requirements to run BI-Cycle?
  • When I choose to make a local copy of the maintenance data on my PC, how long does it take ?

    •  Support
  • Can I receive documentation on BI-Cycle?
  • How do I get technical support?
  • What is your process for bug fix resolution, and what is your average turnaround time when notified of a problem?

    •  Versions
  • Does BI-Cycle require any additional software or add-ons?
  • Does BI-Cycle support other languages than English?
  • Have you tested BI-Cycle with Windows 2000/XP?
  • How often do you release regular upgrades to your product?
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    Reference customers:
  • BP
    		•
  • Total
    		•
  • Repsol
    		•
  • Valero
    		•
  • Vattenfall
    		•
  • Danisco
    		•
  • Statnett
    		•
  • Shell
    		•

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